Delivery

Last updated: 24/05/2026

This Shipping & Delivery Policy forms part of our website Terms & Conditions and should be read alongside our Terms, Privacy Policy, and Returns Policy.

Please review this policy carefully before placing an order with Doodle Drinks.

1. Delivery Areas

Doodle Drinks currently offers local delivery to selected suburbs within Sydney’s Eastern Suburbs, Australia.

Delivery availability may change over time and will be shown at checkout. If your suburb is unavailable, delivery is not currently offered to your area.

We do not currently offer interstate or international shipping.

2. Delivery Days & Times

Deliveries are currently available on weekends only.

Customers may select their preferred delivery date and available delivery window during checkout. All delivery times are estimates only and may vary depending on:

• traffic conditions
• weather
• order volume
• operational requirements

We will make reasonable efforts to deliver within the selected timeframe.

3. Shipping & Delivery Fees

Delivery fees are calculated at checkout based on location and order details.

Free Delivery

We offer free local delivery on orders over $35 AUD within eligible delivery areas.

4. Market Pickup Orders

Customers may also select pickup from Bondi Markets during available market weekends.

To receive the pickup discount:

• Select “Pickup” at checkout
• Use discount code BONDIPICKUP for 15% off eligible pickup orders

Market schedules may change. Customers should refer to our Instagram for the latest updates regarding market attendance and trading dates.

5. Receiving Your Delivery

As our products are perishable and require refrigeration, we strongly recommend that someone is available to receive the order directly at the nominated delivery address.

If nobody will be available, customers are responsible for providing an appropriate insulated cooler bag, cold box, or similar refrigerated storage solution for the order to be safely left unattended.

We recommend:

• an insulated cooler bag or box
• one or more frozen ice bricks or ice packs
• placement in a shaded location where possible

6. Refrigeration & Food Safety

All products supplied by Doodle Drinks should be refrigerated promptly after delivery or pickup.

Once delivery has been completed to the nominated address or approved drop-off location, responsibility for proper storage transfers to the customer.

Doodle Drinks is not responsible for deterioration in product quality resulting from:

• delayed refrigeration
• inadequate cold storage
• customer absence at delivery

7. Failed, Unsafe, or Incomplete Deliveries

If:

• no recipient is available,
• no safe cold storage solution has been provided, or
• the delivery location is considered unsafe or inaccessible,

we may be unable to complete the delivery.

In these situations:

• the order may be returned,
• additional delivery fees may apply for re-delivery, and
• refunds may not be available for perishable goods already prepared.

8. Order Changes & Cancellations

Customers should contact us as soon as possible regarding order changes or cancellations.

Once an order has been prepared, packed, or dispatched, cancellations or modifications may not be possible due to the perishable nature of our products.

Nothing in this policy excludes or limits rights available under the Australian Consumer Law.

9. Delivery Delays

While we aim to meet all estimated delivery windows, delays may occasionally occur due to circumstances outside our reasonable control.

If significant delays occur, we will attempt to contact affected customers using the details provided at checkout.

10. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this Shipping & Delivery Policy excludes, restricts, or modifies any rights or remedies you may have under the Competition and Consumer Act 2010 (Cth) or other applicable Australian consumer protection laws.

11. Returns & Refunds

Due to the perishable nature of our products, we may not accept returns for change-of-mind purchases.

However, customers may be entitled to a replacement, refund, or other remedy where required under Australian Consumer Law, including where products are:

• faulty,
• unsafe,
• significantly different from their description, or
• not of acceptable quality.

Please refer to our Returns Policy for further information.

12. Contact Us

If you have any questions about this Shipping & Delivery Policy, please contact us:

📧 Email: info@doodledrinks.com.au
📱 Instagram: https://www.instagram.com/doodledrinksau/
🌐 Contact Form: https://doodledrinks.com.au/contact-us/