Delivery policy
Last updated 16 October 2026
This policy explains how delivery works for orders from Doodle Drinks (ABN 39 978 775 208). It forms part of our Terms and conditions.
1. Where we deliver
We deliver to selected postcodes around Sydney’s Eastern Suburbs. You can check your postcode on our Pickup & delivery page or at checkout. If we don’t deliver to you yet, pickup is always an option.
2. When we deliver
We make our milk in small batches for each “drop”. Deliveries happen on the drop days, within the time window you choose at checkout. Time windows are our best estimate. Traffic, weather and other things outside our control can occasionally make us a little early or late.
3. Fees and minimum order
The delivery fee, the minimum order for delivery and any free-delivery offers are shown on our Pickup & delivery page and in your cart before you pay. The amount you pay at checkout is final.
4. Your address and instructions
Please check your delivery address carefully before you pay. Use the order notes at checkout to tell us anything that helps us deliver, such as a gate code, an apartment entrance, or where you’d like the order left. We can’t be responsible for orders delivered to an incorrect address you’ve given us.
5. Receiving your delivery
As our products are perishable and require refrigeration, we strongly recommend that someone is available to receive the order directly at the nominated delivery address.
If nobody will be available, customers are responsible for providing an appropriate insulated cooler bag, cold box, or similar refrigerated storage solution for the order to be safely left unattended.
We recommend:
- an insulated cooler bag or box
- one or more frozen ice bricks or ice packs
- placement in a shaded location where possible
If nobody is home and no cooler bag or safe spot has been arranged, we’ll try to contact you on the mobile number you gave us. If we can’t reach you, we’ll leave the order in the most shaded, sheltered spot available at the address, and section 6 applies from that point.
6. Refrigeration & food safety
All products supplied by Doodle Drinks should be refrigerated promptly after delivery or pickup.
Once delivery has been completed to the nominated address or approved drop-off location, responsibility for proper storage transfers to the customer.
Doodle Drinks is not responsible for deterioration in product quality resulting from:
- delayed refrigeration
- inadequate cold storage
- customer absence at delivery
7. If we can’t deliver
If something stops us delivering in your time window (for example illness, a vehicle breakdown or extreme weather), we’ll contact you as soon as we can. We’ll offer you another time, a pickup, or a full refund, whichever you prefer.
8. Problems with your order
If something is wrong with your order when it arrives, please email info@doodledrinks.com.au within 24 hours with your order number and a photo. See our Refunds policy for how we put things right. Nothing in this policy limits your rights under the Australian Consumer Law.
