Privacy policy

Doodle Drinks (ABN 39 978 775 208, Sydney NSW) respects your privacy. This policy explains what personal information we collect, why, and how we look after it. We handle personal information in line with the Australian Privacy Principles.

What we collect

When you order, we collect:

• your name, email address and mobile number
• your delivery address, if you choose delivery
• your order details, time slot, order notes and any promo code used
• your doodle, if you draw one, and the first name you choose to show with it

We don’t see or store your card details. Payments are processed by Stripe.

When you browse the site, your cart is saved in your own browser (local storage) so it’s still there when you come back. We don’t use advertising or tracking cookies. If we use website analytics, it’s Cloudflare Web Analytics, which doesn’t use cookies or identify you personally.

How we use it

We use your information to:

• make, pack and hand over or deliver your order
• send you emails about your order (confirmation, ready for pickup, out for delivery)
• contact you about your order, for example if a delivery runs late
• work out first-order offers and apply promo codes
• run our lucky draw, which picks one paid order from each drop at random
• keep the business records we’re required to keep, such as for tax

We won’t send you marketing emails unless you’ve asked us to.

Your doodle

Your doodle is sent to us with your order and appears in your confirmation email. It only goes on our public Doodle Wall if you tick the box to say so. We check every doodle before it goes up. Only the first name you choose (if any) is shown with it. To have a doodle taken down, email us.

Who we share it with

We share only what’s needed with the services that help us run the shop:

• Stripe, to take payments
• Resend, to send order emails
• Cloudflare, which hosts our website, database and doodle images

These providers may store information on servers outside Australia, including in the United States. Each has its own privacy and security obligations. We don’t sell or rent your personal information to anyone.

How long we keep it

We keep order records for as long as we need them for the business and to meet legal requirements (for example, tax records are generally kept for 5 years). Doodles are kept with the order they came with.

If you start an order but don’t finish paying, we remove your name, email, mobile number, street address, notes and doodle 30 days later. We keep only what was ordered, the total, and the suburb and postcode, for our sales figures.

Access, correction and questions

You can ask to see or correct the personal information we hold about you, or ask us to delete it where we’re not required to keep it. Email info@doodledrinks.com.au and we’ll respond within 30 days.

If you have a privacy concern, please contact us first so we can try to fix it. If you’re not happy with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes

We may update this policy from time to time. The date at the top shows when it last changed.